Welcome to FWD online support centre

Consult the tabs below to find a solution to your issue. If you can’t find the solution on the site, use the “Request support” link to submit a question about our products. We’ll be happy to respond as quickly as possible.

Select the area that best matches your problem

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The battery dies very quickly

The sensor has a rechargeable lithium polymer battery. It is not removable or replaceable. Follow these simple steps to charge your sensor:

CONNECT VIA USB
Connect your sensor to your computer using the USB cable. You do not need to have FWD Sportscard installed; simply plug your sensor in and it will start charging.

POWER LIGHT
Plug the sensor into your computer or into the charger for your mobile device. Charge the sensor until the yellow indicator light turns green. The green light indicates that charging the battery is completed. When the sensor battery is completely empty, there is a delay of 30-60 minutes to activate the yellow light when charging. If the yellow light is still not turning on it is possible that your Powershot is defective. Then please contact technical support for assistance.

CHARGE DURATION
The initial charge takes about four hours. Your fully charged sensor will record around eight hours of active workout time.

USB CABLE
We recommend you charge your sensor using the USB cable connected to your computer. However, it will work with a standard USB wall charger.

BATTERY LOW WARNING
When the battery is low, the LED indicator will rapidly flash three times.

AVOID OVERCHARGING
Do not overcharge your sensor. Stop charging after about four hours.

My sensor is not responding or not turning on.

Follow these simple testing steps.

The most common reason for an unresponsive sensor is a fully depleted battery. Please follow the instructions for charging the sensor.

The FWD USB charger could be faulty and might not charge the battery adequately. During charging is that the yellow light is on?

When the sensor battery is completely empty, there is a delay of 30-60 minutes to activate the yellow light when charging.

If yes, make sure the sensor is fully charged before trying to turn it on again.

If not, try using another USB port on your computer or another AC to USB charging device.

If the red light is still not lighting up, verify that the USB port you are using is functional by trying to power another USB device like your smartphone or MP3 player.

If the other device is powered by the USB port but the FWD USB charger is not, then the FWD USB charger must be replaced.

If your sensor is recharging but is still not turning on, please contact technical support for assistance. You sensor may have to be repaired or replaced.

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Is my Bluetooth connection active?

To check your Bluetooth connection, tap the “Settings” icon on your iOS or Android device. Select “Bluetooth.” Activate Bluetooth to ensure that your FWD Powershottm will be discoverable.

Is my mobile device compatible with the FWD Powershottm?

Below is the up-to-date list of mobile devices that are compatible with the FWD Powershottm and Bluetooth Smart Ready.

Apple devices:

  • iPhone 4Sand higher
  • iPod touch 5th and higher
  • iPad mini
  • iPad 3rd and higher
  • iPad Air

Android devices:

Android devices equipped with Bluetooth 4.0 technology and Android 4.3 operating system and more

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How can I secure the sensor?

For senior sticks, we recommend taping over the lower orange ring to maximize the stability of the sensor inside the stick.

Can I use the sensor with all hockey sticks?

The sensor is compatible with junior, intermadiate and senior hollow composite sticks.

Follow these simple steps to install your sensor:

PREPARING THE STICK
If your stick has been used, remove the tape knob, and then remove the plastic end cap. Make sure the opening is clean and clear of any obstructions.

INSTALLING THE SENSOR
Insert the sensor into the stick. For senior sticks, we recommend taping over the lower orange ring to maximize the stability of the sensor inside the stick.

FINISHING THE KNOB
When taping the knob on your stick, make sure you cover the end of the sensor to ensure that it is firmly secured inside the stick.

Related solutions

How do I pair my sensor?

To pair your sensor with your device, simply follow these steps:

  1. In the FWD Sportscardtm app, press the “Settings” icon in the bottom menu.
  2. On the settings page, select the “Sensor” menu.
  3. Once you open the sensor page, press the “Pair sensor” button.
  4. Your sensor should appear in the black box. Before selecting your sensor, make sure the number matches the one on the label of your box.
  5. Once the validation is complete, press the button.

How do I know if my sensor is paired?

The LED indicator on your stick should now flash green. Green flashing indicates that your sensor is paired with your device.

Do I have to connect the Powershot to my mobile device in order to use it?

The Powershot works in both cases: with and without the connection to a mobile device. The Powershot has an internal memory capable of storing up to 5000 shots when there is no connection with a mobile device. When the Powershot is connected with a mobile device, the effective range will vary depending on your hockey stick, and can reach up to 10m.

Do I need an FWD Sportscard account to pair my sensor?

Yes, you will need an FWD Sportscardtm account to pair your sensor. To download the app, refer to the “App” section.

Is my sensor recording data when it flashes yellow?

When the LED indicator on your sensor flashes yellow, this means it’s functioning and saving your data. To check your data, you need to pair your sensor to your device. If it is already paired, simply move within range of the Bluetooth connection.

Do I need an Internet connection to use the Powershot?

Internet connection is not required to use the Powershot or to view your performance data. An Internet connection is required to download and configure the application, and to save your hockey events.

The sensor will not pair with my device.

Ensure that your device is Bluetooth Smart compatible and that Bluetooth is turned on. Make sure your sensor is turned on. Once you have verified this, follow the steps listed in the “How do I pair my sensor?” section.

My mobile device is not paired with the right sensor.

If you have mistakenly paired your device to another sensor or if you have more than one sensor that you want to use with the same Sportscardtm profile, simply cancel the pairing in the “Sensor” menu on the “Settings” page and pair it with the correct sensor.

What do the different LED indicator colours mean?

When you turn on the sensor, the light is yellow for two seconds.

When the sensor is working but not connected, the light flashes yellow.

When the sensor is working and connected, the light flashes green.

When the battery is low, the light flashes three times.

When the sensor has an internal problem, the light flashes green-yellow for four seconds.

What is the range of a Bluetooth connection?

The FWD Powershottm sensor and your mobile device use Bluetooth 4.0 technology with a range of 10 metres.

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How do I create my Sportscard account?

When you launch the FWD Sportscardtm app, you will need to create an account in order to complete the installation of your FWD Powershottm. You can sign in using Facebook or with your email address. Follow the steps on the screen. If you encounter any problems, please refer to the video in the “I’m having issues using the FWD Sportscardtm app” section.

How can I download the FWD Sportscard app for my Android device?

Follow the steps below to download the application from Google Play:

  1. Select the Google Play app from your Android device home screen.
  2. You'll see the following options at the top of your screen: Download, Search and Menu
  3. Click the "Search" button and enter "FWD Sportscard" in the search field. The "FWD Sportscard" app should appear with the mention "FREE"
  4. To select it, just click the app icon, and on the new page that opens click the button that says "INSTALL"
  5. To download it, just click the button that says "ACCEPT & DOWNLOAD".
  6. Wait for it to finish and that’s it!

If you have trouble locating or downloading the application, visit Google Support at support.google.com

How do I download the FWD Sportscard app on my iOS device?

Follow the steps below to download the application from the App Store:

  1. Click on the App Store icon on your Apple device home screen.
  2. Look at the bottom of your screen and you’ll see the options “Featured,” “Top Charts,” “Genius,” “Categories” and “Updates.”
  3. Select the “Categories” button and enter “FWD Sportscard” in the search field. The “FWD Sportscard” app should appear with a “Free” button. If you are using an iPad or an iPad Mini, make sure you select “Apps for iPhone” at the top of the page to obtain a result.
  4. To download the app, just touch the button that says "Free" and it’ll turn into a green button that says “Install App.”
  5. Touch the button that says “Install App” and enter your password if necessary. The app will start downloading.
  6. Wait for it to finish and you’re done!

If you have trouble locating or downloading the application, visit Apple Support at www.apple.com.

How does the Powershot take into account my player information, like my player category?

In order to efficiently use the Powershot, it is important to accurately complete your player profile in the Sportscard App. The Score calculation and performance assessment (Red, Yellow and Green zones) are both based on the information contained in the player profile. 

Is it possible to track my progress over time?

Yes, the Sportscard App provides detailed charts and statistics that allow you to keep track of your progress over time.

Can I share my results with my friends and teammates?

Yes, once an event is recorded the results can be shared among your followers. They can also be shared on other social networks such as Facebook and Twitter.

Can I use the Powershot to improve my game?

Yes, the Powershot provides data and recommendations, as well as animated demonstrations, to improve your shooting techniques.

I’m having issues downloading the app.

If you have trouble locating or downloading the application, visit Apple Support at www.apple.com. or Google Support at support.google.com.

I’m having issues using the FWD Sportscard app.

Watch this video to make sure you are using the application correctly. Link to the video

What type of information is provided by the Powershot?

The Powershot calculates the speed of the stick, the flex gain, the weight transfer, the backswing angle, the motion duration, the rotation speed and the average speed of the puck.

What is the "Score"?

The "Score" is a unique value that quantifies the overall quality of your shot. The "Score" is based on your motion data and allows you to quickly assess  good and bad shots.

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Product return request

Before you submit your request, make sure you have read the “Limitations of warranty” and “Product return under limited warranty” sections.

Open the form

One (1) year limited warranty

Quattriuum Inc. guarantees the Powershottm (the “Product”) against any material or manufacturing defect for a period of one (1) year from the original date of purchase (the “Warranty Period”). In the event of a manufacturing defect, Quattriuum Inc.’s sole obligation, following receipt of a valid claim, is to (1) repair the Product at no cost, or (2) replace the Product with a new, refurbished or comparable product, at the sole discretion of Quattriuum Inc.

In the unlikely event of replacement due to a manufacturing defect in the Product, the greater of the balance of the initial Warranty Period or a 90-day warranty will apply.

Limitation of warranty

The Limited Warranty of the Product does not apply to damage caused by abusive use of the Product, such as, but not limited to, (a) use outside a standard composite hockey stick, (b) submersion or exposure to a large quantity of water, (c) exposure to fire or intense heat, (d) use of a power source other than the one prescribed, (e) unauthorized repair or (f) an accident or normal wear. The Limited Warranty does not cover consumable parts that are designed to wear over time, including, without limitation, the batteries. In no event will Quattriuum Inc. be held directly or indirectly responsible for damages, injury, death, financial loss, loss of data or any other claim whatsoever related to or resulting from the use of this Product, whether during or outside of the Warranty Period or during a repair period, including during shipping and delivery, if applicable.

If you have any questions about the Warranty Period or having a Product repaired, please contact us by email at support@quattriuum.com.

Product return under limited warranty

In order for the Product to be repaired or replaced under the Limited Warranty, it must be returned prior to the end of the designated Warranty Period. If that is the case, please follow these steps:

  1. Record the Product’s serial number.
  2. Have the original receipt on hand.
  3. Complete the online return form at www.quattriuum.com/en/support/ by providing the required information.
  4. Once the information is received and validated, a Return Authorization (RA) number will be assigned to you. You will have 30 days to ship the Product.
  5. Carefully place the Product in its original or similar packaging to protect it during shipping, which is at the customer’s expense.
  6. Clearly indicate the RA number as well as the return address on the packaging. We will not ship any product to a P.O. box.

Note that the issuance of an RA number by Quattriuum Inc. is not binding. The Product will be analyzed upon receipt to confirm that the Limited Warranty applies. Quattriuum reserves the right to refuse any warranty claim that it considers abusive or invalid. In that case, the product will be returned at the customer’s request and expense.